Shipping and Delivery Information
How much does shipping cost?
Standard shipping costs are as follows:
UK First Class: Free (1-2 business days from dispatch)
International – Tracked and Signed: £8 (5-10 business days* from dispatch)
Shipping times are estimates from Royal Mail and not guaranteed delivery times. For faster/guaranteed delivery times please upgrade to express shipping for courier deliver.
International customers – if you purchase 2 or more items from the molecule jewellery range – the tracked and signed shipping option is free.
UK Express (Next Day) £8
International Express (2-5 business days*) From £22 – see below for more details
I update shipping costs from couriers regularly to reflect the best prices I can get at the time, please add the item to your cart to see the current cost for the express service.
* Shipping times can vary depending on your delivery address. Deliveries to Europe and North America usually arrive in 2-3 days, deliveries to further destinations (NZ, Australia etc can take longer – 3-7* days). Please contact me with your full address for a better timescale quote.
How long will my molecule jewellery take to arrive?
Most items are dispatched in one or two business days, unless otherwise stated as a made to order product. Shipping within the UK takes 1-2 days after dispatch. International shipping is tracked usually takes 5-7 days to most destinations. Please note that this does not include any unexpected customs delays which can increase expected delivery times – especially at busy periods.
Who will deliver the jewellery?
If you are in the UK, your jewellery will be delivered with your local Royal Mail post service.
International orders will be delivered by your local post service unless you upgraded to an express shipping option. In the US, standard orders will be delivered with USPS. Express orders will usually be delivered by UPS but occasionally I’ll use an alternative international courier.
Where is my molecule jewellery sent from?
Emily Alice Jewellery is all made by Emmie in her studio in Sheffield, England.
What do I need to know about customs?
Good question. The answer for this varies from country to country. For the best information you should check with your local customs office for any information you might need to know. As a rough guide I’ve added some information below. But please don’t assume that this is definite. I’m a jeweller, not a customs officer so please double check if you are in doubt.
When a parcel crosses international boarders it must first clear customs at the destination country. Please note that this can affect shipping times if customs is busy or if items are subject to duties.
Items shipping from the UK within the EU are not subject to customs charges.
Items shipping to non EU countries may be subject to customs fees – please check on your government website for more information. You could also find a customs calculator online to help you determine potential fees. I’ve used this in the past – remember its just a tool not a definitive answer. https://www.dutycalculator.com/
What if my jewellery hasn’t arrived when I expected it?
First check the dispatch and delivery times above. Check your shipping notification and see if you can track your item using the link provided (international orders only).
Not all countries will offer full tracking. If your item is a ‘signed for’ only item – calculate the shipping time carefully. Times are usually stated in business days – Monday to Friday only. If your order is an international shipment please allow a couple of days for customs clearance, especially at busy times like holidays.
Check to see if a delivery notification has been left. Quite often this is the case. Your item may well be at the local post office. You could also contact your local office to check if you haven’t received a notification.
If you upgraded to express shipping you will have a tracking number and can contact the courier or me to help you locate your parcel.
If you are still having problems then please contact me and I’ll help out!
Very occasionally parcels do take longer than the average shipping time – the standard shipping methods are not guaranteed delivery times. They can take longer, especially during busy seasonal times. I am not able to open an investigation or a claim with Royal Mail until 25 working days after the delivery due date. If you absolutely need your jewellery for a certain date then please consider upgrading to an express shipping option with a courier.
Have another question about shipping and delivery?
If you’ve read though the FAQ’s above and your question is not answered then please get in touch with me here: