If you have any questions that are not answered here then please feel free to contact me without obligation. I will endeavour to meet your needs as best as I can.
My website uses a secure connection (ssl). I accept paypal and credit/debit cards. Items will be shipped once the payment has been received in full. Custom orders will be invoiced via a secure online payment system. Please do not email me your credit cards details.
Please note: items are handmade by Emily and are not mass produced. Most items are ready to ship and some are made to order. Ready to ship items are carefully packed and shipped within 3 days. Made to order items, within 10 days. Custom orders will be given a custom time frame.
Items are shipped through the Royal Mail Postal Service. Shipping times vary depending on your location. Standard international orders can take between 10 and 28 business days* Upgrades are available on checkout. All delivery times are post office averages and not guarantees unless otherwise stated.
*Times do not include seasonal or customs delays.
Delays at customs in your country cannot be predicted or controlled and could affect the arrival date of your goods. I cannot be responsible for unexpected customs delays, please expect delays during busy seasonal holidays etc. Check my website for news on final shipping dates for holiday orders.
Please check your country’s import tax and duties for international shipment charges. As the importer you are responsible for any applicable customs duties and tax.
Refunds and Exchanges
If you find a fault with your jewellery please contact me for a full refund or a replacement. In other cases refunds will most likely be available minus shipping costs and, sometimes, a restocking fee. Please contact me. Refunds will be made when the jewellery has been returned and not before. The customer is responsible for safe returns. No refunds can be made if the jewellery is not returned.
Custom pieces, made to order and personalized orders are not eligible for refunds due to the nature of the work unless there is a fault.
In the event of a lost parcel I will make a full refund or replacement. Refunds or replacements will be made after the post office has confirmed that the parcel has been lost. I will be responsible for communication with the post office.
Rings: Please check carefully the ring size you order, I cannot offer always offer refunds for incorrectly ordered sizes. I will re-size for a fee, replace the ring in some cases or offer advice on how to re-size the ring at your local jewellers. If you are in doubt then please contact me first for advice.